Warranty policy

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This Limited Warranty of Products (this “Warranty”) applies to Flowlite products.

Flowlite Inc., warrant their products (i) to meet the performance criteria outlined in the product specifications,

and (ii) to be free from manufacturing defects in material and workmanship for the stated Warranty period,

subject to the terms provided in this Warranty. The product specifications and applicable Warranty periods are

contained in the product specification sheets (“Product Specification Sheets”) The Warranty contained herein

only applies to Flowlite products purchased after Nov 28, 2023 by the original purchaser.

Terms and Conditions

Flowlite will, in its sole discretion, (i) repair any product, (ii) provide a replacement, or (iii) elect to reimburse

the amount of the original purchase price. Flowlite shall not be responsible for any other expenses resulting

from a Warranty claim, such as shipping, labor or other costs or expenses to remove, repair or install any

defective, repaired or replaced product.

This Warranty is valid and applies only when the Company’s products are (i) properly utilized for their intended

purpose as provided in the Product Specification Sheets, and (ii) properly configured, wired and installed in

accordance with the Product Specification Sheets, building codes, and the latest National Electrical Code (NEC)

and applicable UL Safety Standards. This Warranty applies only to the original installation of Company’s

products by the original purchaser and is not transferable.

The Warranty period begins on the date of original shipment; if a product is replaced or repaired under this

Warranty, the period does not start over, but the Warranty period for the replacement product maintains the

Warranty period of the original product. Please refer to the Product Specification Sheets for all applicable

Warranty periods.

Lighting technology has some amount of gradual light degradation (output and/or color) over the life of the

products. Flowlite products are designed to minimize degradation, but some light degradation and color shift

is a normal part of the life span of any LED lighting system. In the event Flowlite replaces a product under this

Warranty, we cannot guaranty that the color temperature or light output of the new product will match the

previously purchased and/or existing installed product.

Disclaimer of Warranty

FLOWLITE MAKES NO OTHER WARRANTIES OTHER THAN THOSE SET FORTH IN THIS WARRANTY, AND

THESE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY

WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR INFRINGEMENT, EXCEPT AS

PERMITTED UNDER APPLICABLE LAW. FLOWLITE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR

CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE USE OF THE PRODUCTS OR FOR

ANY OTHER INDIRECT DAMAGES, INCLUDING WITHOUT LIMITATION, LOST OR ANTICIPATED REVENUES OR

PROFITS, LOSS OF PROPERTY, PERSONAL INJURY, INJURY TO REPUTATION AND/OR LOSS OF CUSTOMERS.

FLOWLITE’S SOLE LIABILITY WITH RESPECT TO DEFECTS, AT FLOWLITE’S OPTION, IS FOR REPLACEMENT,

REPAIR OR REFUND, NOT TO EXCEED THE ORIGINAL COST, OF THE DEFECTIVE PRODUCT. This warranty does

not cover product referenced as obsolete, DISCONTINUED, or clearance.

No person or entity is authorized to make any other warranties, express or implied, relating to Flowlite’s

products, including but not limited to any Flowlite employees, contracted sales people or customer service

representatives; designers or specifiers; engineers or architects; electricians or installers; and retail or

wholesale locations selling the Flowlite’s products. No modification of this Warranty is allowed without the

express written approval of the Flowlite’s president.

This Warranty does not apply to any of the following situations:

      • Products that have been improperly modified, adjusted or repaired after leaving Company’s premises

      • Products that have been subjected to misuse, mishandling, misapplication or accident

      • Products that are damaged due to improper configuration, design and/or layout

      • Products that are damaged due to improper installation or connection

      • Products used in an inappropriate location or in environmental conditions (temperature, humidity, moisture, etc.) outside the normal specified range

      • Products used in connection with any components, devices or systems other than those explicitly approved as compatible with Company’s products and listed on Company’s website

      • Electrical power surges and spikes

      • Damage from lightning, high winds, hail, flooding, tornado, fire or other “acts of god”

      • Products that have been used in any manner or for any purpose that is not consistent with Company’s Product Specification Sheets.

Exceptions to Product Modification Restriction

Lead wire modifications to Company’s lighting products are not warranted, except where connector plugs have

been trimmed from lead wires for hard-wired installation of the following low-voltage products, only:

      • Any Flowlite LED 24V LED Tape Light

These products will remain under Warranty after connector plugs have been trimmed, so long as they have

been property installed in accordance with national and local electrical codes and as otherwise provided in this

Warranty.

Consumer’s Acknowledgement

Purchaser acknowledges and agrees that the Flowlite stands behind its products when they are used properly

and according to Flowlite’s specifications. By purchasing the Flowlite’s products, the purchaser acknowledges

and agrees that lighting design, configuration and installation is a complex process, wherein seemingly minor

factors or changes in layout and infield adjustments can have a significant impact on an entire system. Choosing

the right components is essential. Flowlite is able to work with the original purchaser to make an appropriate

product selection to the extent of the limited information that the customer can provide, but it is virtually

impossible for Flowlite to design a system that foresees every unknown factor. For this reason, this Warranty

does not cover problems caused by improper design, configuration or installation issues. Any statement from

a Flowlite employee or agent regarding a customer’s bill of goods and/or purchase order is NOT an

acknowledgement that the products purchased are designed and configured correctly. The purchaser agrees and acknowledges that it is the customer’s responsibility to adhere strictly to all information contained in the

Product Specification Sheets.

Purchaser acknowledges and agrees that there is often more than one way to design, configure and layout an

LED lighting application properly to achieve the same lighting effect. Flowlite strongly recommends that

licensed professionals be used in the design and installation of lighting systems that include the Flowlite

products. The specifications include important information that a designer and installer should carefully review

and strictly follow. Qualified designers and certified and/or licensed installers, with access to the final

installation environment, customer goals, and the Flowlite product specifications can make the requisite

decisions appropriate for a successful finished lighting application.

Purchaser acknowledges and agrees that lighting technology has some amount of gradual light degradation

(output and/or color) over the life of the products. Flowlite ‘s products are designed to minimize degradation,

but some light degradation and color shift is a normal part of the life span of any LED lighting system. In the

event the Flowlite replaces a product under this Warranty, purchaser acknowledges and agrees that Flowlite

cannot guaranty that the color temperature or light output of the new product will match the previously

purchased and/or existing installed product.

PURCHASER ACKNOWLEDGES AND AGREES THAT FLOWLITE RESERVES THE RIGHT TO AMEND ITS LIMITED

WARRANTY POLICY AT ANY TIME, ANY SUCH AMENDMENT WILL TAKE EFFECT ONCE SUCH AMENDED

TERMS HAVE BEEN POSTED, AND SHALL THEREAFTER APPLY TO ALL ORDERS RECEIVED FROM YOU

THEREAFTER.

Return of a Defective Product/How to Make a Warranty Claim

In the event that the original purchaser wishes to make a claim under this Warranty, the original purchaser

must contact Flowlite’s Customer Service to request a Return Merchandise Authorization (“RMA”). The original

purchaser must promptly submit the completed RMA form to Company, including proof of date of purchase.

Once Company reviews the RMA and determine the claim is within the scope of the Warranty, Flowlite will

either instruct the original purchaser to return the defective product to Flowlite’s offices or another location,

or Flowlite will send a representative to the location where the defective product is installed so Flowlite can

inspect it. Failure to follow this procedure will void this Warranty.

Flowlite reserves the right to examine the installation site and examine and test all products under claim of

Warranty to evaluate proper configuration, design, layout, installation and usage; determine the cause of

failure; and make a determination whether the product is covered under this Warranty. If Flowlite determines,

in Flowlite’s sole discretion, that the claim is within the terms and conditions of this Warranty, Flowlite will

either repair the product, provide a replacement product, or remit a cash or credit refund. All sales on obsolete,

discontinued, or clearance products whether purchased through discount outlets and/or on-line are final.