Warranty Information

Overview

FlowLite designs its linear LED systems to perform on real projects for many years. We stand behind them with a limited warranty whose term varies by product, as listed below. Products listed with no warranty term are not covered by this limited warranty.

Warranty period

FlowLite warrants that its products will be free from defects in materials and workmanship, and will perform materially in accordance with their published specifications, for the term listed for that product in the table below, from the date of shipment from FlowLite or its authorized distributor (the "Warranty Period").

What is covered

• Failure of LEDs, circuit boards or components resulting in non-illumination of a segment.
• Lumen depreciation beyond what is expected for the product's rated life when operated within its ratings.
• Color shift that is materially outside the product's published specification.

Conditions of coverage

This warranty applies only when the product has been:

• Installed by a qualified, licensed electrician in accordance with FlowLite's installation instructions and all applicable national and local electrical codes.
• Operated within its published ratings, including input voltage, maximum run length, location rating (for example, IP20 dry-location products used only in dry locations) and ambient temperature range.
• Powered by a compatible, properly sized electronic driver of the correct output voltage, and controlled by a compatible dimmer or control system.
• Used for its intended purpose and not subjected to misuse, neglect, accident or unauthorized modification.

Exclusions

This warranty does not cover:

• Damage from improper installation, handling, storage or excessive bending or pressure on tape light.
• Damage caused by over-voltage, power surges, incorrect polarity, incompatible drivers or controls, or exceeding the maximum run length.
• Use in an environment outside the product's ratings, including moisture exposure of dry-location products.
• Products that have been modified, repaired or cut other than at the marked cut points by anyone other than FlowLite.
• Normal, gradual lumen depreciation and minor color variation consistent with LED technology, including variation between production lots ordered at different times.
• Cosmetic wear, scratches, and fading or discoloration of finishes due to environmental conditions.
• Damage from fire, flood, lightning, acts of nature or other events beyond FlowLite's control.

Remedies

If a product is found to be defective within the Warranty Period, FlowLite will, at its sole option, repair the product, replace it with the same or a functionally equivalent product, or issue a credit for the original purchase price. Replacement products are warranted for the remainder of the original Warranty Period.

Unless agreed in writing in advance, this warranty does not cover labor or costs for removal, reinstallation, lifts, access equipment or field service. Because LED technology evolves, FlowLite cannot guarantee that replacement products will exactly match the appearance, color temperature or output of products installed earlier.

How to make a claim

1. Contact us

   Reach FlowLite or your authorized representative within the Warranty Period and promptly after discovering the defect.

2. Provide details

   Include proof of purchase, the part number, date code or lot number, quantity affected, project name, photos or video, and a description of the issue and the installation.

3. Receive an RMA

   If a return is needed, FlowLite will issue a Return Material Authorization (RMA). Products returned without an RMA may not be accepted.

4. Evaluation

   FlowLite will evaluate the returned product and confirm the remedy. Products found not to be defective may be returned at the customer's expense.

Limitation of liability

THIS LIMITED WARRANTY IS THE SOLE WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW. IN NO EVENT SHALL FLOWLITE BE LIABLE FOR INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES. FLOWLITE'S TOTAL LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT.

Some jurisdictions do not allow certain limitations, so some of the above may not apply. This warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction.

Questions

For warranty questions or to start a claim, contact FlowLite. Specifications and warranty terms are subject to change; the terms in effect on the date of shipment apply.